Customer Service

HOW TO SHOP

To purchase an item:

  1. Choose the item you would like to purchase.
  2. Enter the quantity
  3. Click "Add to Basket"
  4. When you are finished shopping, click on view shopping cart.
  5. Click on checkout.


U.S. SHIPPING COSTS

Shipping is based on number of CDs per set and is reflected in the price of each item:

 notes  $1.00
 2-4 parts  $4.00
 5-6 parts   $4.50
 7-9 parts   $5.00
 10+ parts   $5.50 

If you have a large order of 5 or more CD Series, please ask us for a SPECIAL SHIPPING RATE by email at [email protected] or call us at (510) 799-3171 ext. 144. 

All orders are sent via United States Postal Service.

SHIPPING TO THE U.S.

You will receive your order in 4-6 weeks from the date your order was placed. For earlier delivery, please call us at (510) 799-3171 ext. 144, and we will be happy to expedite your shipping for an additional charge. All orders are sent via United States Postal Service.

SHIPPING TO A DIFFERENT ADDRESS

You can select to send a package to:

  1. "My Billing" - the same address as the billing address on your credit card
  2. "My Shipping" - an alternate address for you, or send to a friend or family member


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RETURNS & EXCHANGES

At this time, we do not accept returns or exchanges. However, if there are any problems with your order, please call us at (510) 799-3171. It is very important to us that you are happy with our products.

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 INTERNATIONAL ORDERS

For all orders not placed or shipped within the United States, please contact us at (510) 799-3171 ext. 144. Prices are stated in U.S. dollars.

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CONTACT US

You can contact us by the following methods:

EMAIL

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TELEPHONE
Our office hours are Monday thru Friday from 8:00AM - 4:00PM.

  • (510) 799-3171

FAX

  • (510) 799-3174

WRITING TO US

Valley Bible Church
1477 Willow Avenue
Hercules, CA 94547

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